VoIP stands for Voice over Internet Protocol. It is also referred to as IP Telephony, Internet Telephony, and Internet Calling. It is an alternative way of making phone calls that can be very cheap or completely free. The ‘phone’ part is not always present anymore, as you can communicate without a telephone set. VoIP has been named the most successful technology of the last decade.
Multiple Numbers on Demand – Building a multifaceted business phone service with any kind of localized number or vanity number. Whether it’s business VoIP solutions for small business, enterprise, or contact center, communications is only as strong as it is dynamic, with multiple numbers, all having specific assignments to fulfill. Some business Voice Over IP phone providers will offer these additional numbers for free, or an additional small monthly fee. Explore options to find out if a provider supplies key components beyond a local number such as toll-free numbers, virtual faxing, and virtual extensions.
Some form of call center capability is often available, though many times either as a different product version or simply a higher pricing tier, so be careful before you assume you'll be getting those features. These capabilities are meant to support large sales or service desk staff and their need to route and process a relatively large number of incoming customer or user calls. That means complex menu trees, an auto-attendant for routing, and service queues. You'll probably find you need interactive voice response (IVR) capabilities, and that should be backed up by support for a live operator or some other type of human intervention.
The ITU-T G.hn standard, which provides a way to create a high-speed (up to 1 gigabit per second) Local area network (LAN) using existing home wiring (power lines, phone lines and coaxial cables). G.hn provides QoS by means of Contention-Free Transmission Opportunities (CFTXOPs) which are allocated to flows (such as a VoIP call) which require QoS and which have negotiated a contract with the network controllers.
When you're considering a new VoIP phone system for your business, it's important to include stakeholders from all of the key parts of your business in the planning and decision making process. Yes, this especially includes the IT staff and the data security folks since your voice communications will now be data. But it also needs to include folks who will be using the system to get work done, especially the work that drives revenue and engages customers. These people have invaluable insights into what's really needed versus what's simply cool and new. Plus, you'll need their input to select a phone system that will actually move your business forward as well as fit into your IT environment.
The relevant EU Directive is not clearly drafted concerning obligations which can exist independently of market power (e.g., the obligation to offer access to emergency calls), and it is impossible to say definitively whether VoIP service providers of either type are bound by them. A review of the EU Directive is under way and should be complete by 2007.
The service's we detail below, however, aren't triple play providers. Every service detailed here is an independent residential VoIP provider that you can use over any broadband internet connection. But while that means their pricing is probably somewhat more transparent than in a triple play scenario, some of them do still obscure the real number you'll wind up paying. This can happen in several ways.
In India, it is legal to use VoIP, but it is illegal to have VoIP gateways inside India. This effectively means that people who have PCs can use them to make a VoIP call to any number, but if the remote side is a normal phone, the gateway that converts the VoIP call to a POTS call is not permitted by law to be inside India. Foreign based VoIP server services are illegal to use in India.
Setting up a residential VoIP system can mean big savings on your phone bill, especially if you make a large number of long distance and international calls. In addition, these systems are mobile-optimized, and provide a wealth of features that may just change the way you think of your home phone service. Take a look at the features you need and the budget you can handle, and make the decision that’s right for you.
On the phone providers' side, since this review roundup was first published, some of the products listed here now belong to other companies and some have merged into new products. If you're planning to depend on your phone system over the course of the next decade, then you should consider a vendor that's stable enough to still be around when it's time to up upgrade.
E911 (Enhanced 911) is a little different to traditional 911 services and is something that you should be aware of. With E911 you need to provide your home address, and this information gets passed to the emergency services if you dial 911. The concerns are that if you have a power outage or an Internet outage then you will not be able to dial 911. If you have a cell phone then you can dial 911 from your device. If you are ONLY reliant on VoIP for your phone service you should be aware of this situation.