Our editors have researched and tested hundreds of systems, filtering out industry leading business phone services with the highest levels of reliability, backed by unparalleled customer service, and aggressive price points. The small business VoIP providers we've featured below offer custom packages for any budget, dedicated support reps, competitive pricing, and a fully managed, hands-on approach to getting your new business VoIP system up and running in the shortest possible time. Compare these providers below, some of which are from our partners, to find the right one for you.
Fortunately, there are several dedicated residential VoIP providers who offer nationwide service, usually with worldwide calling plans. With one of these you should be offered at least four core features. Those include caller ID, voicemail hosted by the provider (meaning you don't need an answering machine), call waiting (essentially a one-line hold), 911 support (sometimes called "E911"), and three-way calling allowing you to reach out to a third participant in any phone conversation. There will likely be a slew of other features available, but they'll differ across quality providers while these four should always be available. Most of these will work in a two-step process:
The ITU-T G.hn standard, which provides a way to create a high-speed (up to 1 gigabit per second) Local area network (LAN) using existing home wiring (power lines, phone lines and coaxial cables). G.hn provides QoS by means of Contention-Free Transmission Opportunities (CFTXOPs) which are allocated to flows (such as a VoIP call) which require QoS and which have negotiated a contract with the network controllers.
Yealink SIP-T54S is an easy-to-use Media IP Phone with a 2.8-inch color-screen and a distinctive appearance and structure. For its simplified and human-friendly design as well as user interface, it brings the IP phone and users more closer and unceasingly boosts the operating experience. With Yealink Optima HD voice technology, T54S enhances its audio quality via adding Opus audio codec, so that it delivers superb audio quality and crystal clear voice communications. Yealink SIP-T54S built with Gigabit Ethernet technology, a built-in Bluetooth and a built-in USB 2.0 port, enhancing collaboration and productivity.
In 1999, a discrete cosine transform (DCT) audio data compression algorithm called the modified discrete cosine transform (MDCT) was adopted for the Siren codec, used in the G.722.1 wideband audio coding standard. The same year, the MDCT was adapted into the LD-MDCT speech coding algorithm, used for the AAC-LD format and intended for significantly improved audio quality in VoIP applications. MDCT has since been widely used in VoIP applications, such as the G.729.1 wideband codec introduced in 2006, Apple's Facetime (using AAC-LD) introduced in 2010, the CELT codec introduced in 2011, the Opus codec introduced in 2012, and WhatsApp's voice calling feature introduced in 2015.
On the phone providers' side, since this review roundup was first published, some of the products listed here now belong to other companies and some have merged into new products. If you're planning to depend on your phone system over the course of the next decade, then you should consider a vendor that's stable enough to still be around when it's time to up upgrade.
Work When & Where You Want – One very popular and common feature of business VoIP systems is called “find me/follow me.” Instead of having separate numbers for your office, cell phone, and home office, you have one “virtual extension.” You can program the virtual business phone service to ring all of your extensions simultaneously, or in a specific order, and you decide how to handle a missed call. You decide if a call should go to your voicemail, or to another extension. When you make a call using your cloud phone system, the receiving caller ID will show your business phone number, regardless of which device you are calling from.
For the business that needs better tools for allowing collaboration between employees, 8×8 has some strong features. Employees individually can host conference calls, either audio and video calls. They can set up online chats with each other, making it easier to stay in communication, even when they’re out in the field. 8×8 also provides integration with other collaborative tools you may already be using, like Salesforce, Microsoft Office 365, or Google G Suite.
Other basic features to consider include the phone itself should your provider offer its own handsets. Many residential providers don't since their bridge devices allow them to work with old-style landline phones, but some, especially the larger and more business-oriented players, do offer special VoIP phones. These look and work the same as a regular phone aside from the initial setup process, which will require making sure the phone is connected to your Internet router in some way and then configured to access the VoIP provider's service from there.
The EXP40 Expansion Module for the SIP-T46S, SIP-T46G, SIP-T48S, and SIP-T48G, expanding the functional capability of your sip phone. It features a large graphic LCD. Two pages of 20 flexible buttons are shown and can be program up to 40 various features. The productivity-enhancing features include BLF/BLA, speed dialing, call forward, transfer, park, and pickup.
Back-end integration with custom and third-party apps, like CRM systems, also open a whole new world for your calling data because now it can extend the phone system beyond just basic voice communication. Such integrations allows users to transfer calls to and from their mobile phone, place and receive calls from their personal phone (that appear to be coming from the business), and interact with colleagues and customers via voice and text -- all from a variety of devices. But it also allows recording and analysis of call data to measure things like customer satisfaction, understand your sales audience at a new level, and even handle customer requests and problems automatically without the customer ever being aware they never spoke to a human.
The only area where a landline offers something VoIP phones can't is that they're more disaster resistant. Lost power to your house and your landline phone will keep on working. But if the power drops to your home's internet router, our VoIP phone goes dark, too. However, this limitation is less crippling these days as most people have a smartphone of some kind backing up their home phone. That phone will keep working in the event of a power outage, which means you can still make emergency calls. And if you've opted for a mobile client on your home VoIP account, you can even make those calls using your home phone number rather than your mobile number if you prefer.
To help businesses work from home, RingCentral provides unlimited internet faxing and audioconferencing on all the plans listed above. Video meetings can include up to 100 participants, and meetings can last up to 24 hours—just in case your group needs to burn the midnight oil. Standard plans and higher also include popular communication integrations like 365, G Suite, and Slack.
IP Phones and VoIP telephone adapters connect to routers or cable modems which typically depend on the availability of mains electricity or locally generated power. Some VoIP service providers use customer premises equipment (e.g., cablemodems) with battery-backed power supplies to assure uninterrupted service for up to several hours in case of local power failures. Such battery-backed devices typically are designed for use with analog handsets.
Sometimes things don’t go exactly according to plan and it’s good to have all your bases covered. Check if the company you’re signing with has a money-back guarantee and to what extent they back up their promises. You should also favor one that has multiple avenues for customer service—around the clock if possible—and read online reviews about the customer service the company provides.
Figure out how much you’re willing to spend on your VoIP and this will help you better hone in on the company that’s right for you. Your residential VoIP should cost less than your current landline, but it’s still smart to do some price comparison and see which companies offer special deals (for instance, many companies will offer you a better rate if you sign up for a year plan rather than a month-to-month plan). Take a look at your monthly phone bill and the features you’re paying for, and compare that side-by-side with what you’d be signing up for with a VoIP plan.
Choose the service that is appropriate for your calling needs. Residential VoIP plans are cheaper than business VoIP plans because: (1) they have fewer features and (2) residential phones are used less frequently than business phones. Don’t use a residential VoIP service for a home-based business unless you’re willing to pay overage fees or to have your VoIP service canceled. VoIP providers are serious about enforcing their Fair Use guidelines.
In the case of a private VoIP system, the primary telephony system itself is located within the private infrastructure of the end user organisation. Usually, the system will be deployed on-premises at a site within the direct control of the organisation. This can provide numerous benefits in terms of QoS control (see below), cost scalability, and ensuring privacy and security of communications traffic. However, the responsibility for ensuring that the VoIP system remains performant and resilient is predominantly vested in the end user organisation. This is not the case with a Hosted VoIP solution.
We recognize that not all our readers’ businesses are based in the US. So we took another pass at our content to provide more information on each provider’s international offerings. And because 8x8’s international rates on calls made from the US are so good, we bumped it up to our number five spot. Finally, we added info about Ooma’s new plan (Ooma Office Pro) to the offerings mentioned below.
While understanding the basics of VoIP and SIP is important, setting one of these systems up will require some general network knowledge, too. For the best quality, you will need to meet a minimum upstream and downstream data throughput requirement. In addition, you'll also need to meet a minimum latency number (that is, the time between when a signal leaves a remote computer and when your system receives it), typically measured in milliseconds. It is possible to test your network connection to see if it will support a VoIP service. RingCentral offers this service from their website, other vendors like to have their service engineers do it for you.
When shoppers ask which is the best VoIP service or who are the best VoIP providers, no two answers will ever be the same. Keep in mind, that the best service for one individual or business, might not be the most ideal for you. It’s all about finding a VoIP provider that can cater to your specific needs. Users should consider these factors when comparing VoIP providers:
Residential VoIP reviews submitted by real users can be a great tool when trying to decide which provider is the best choice for you. Each review includes ratings for various aspects of the service, such as sound quality, features, customer service and more, as well as their personal comments based on their experience of the service. Reading reviews is an essential part of the decision making process.