Work When & Where You Want – One very popular and common feature of business VoIP systems is called “find me/follow me.” Instead of having separate numbers for your office, cell phone, and home office, you have one “virtual extension.” You can program the virtual business phone service to ring all of your extensions simultaneously, or in a specific order, and you decide how to handle a missed call. You decide if a call should go to your voicemail, or to another extension. When you make a call using your cloud phone system, the receiving caller ID will show your business phone number, regardless of which device you are calling from.
VoIP has drastically reduced the cost of communication by sharing network infrastructure between data and voice. A single broad-band connection has the ability to transmit more than one telephone call. Secure calls using standardized protocols, such as Secure Real-time Transport Protocol, as most of the facilities of creating a secure telephone connection over traditional phone lines, such as digitizing and digital transmission, are already in place with VoIP. It is necessary only to encrypt and authenticate the existing data stream. Automated software, such as a virtual PBX, may eliminate the need of personnel to greet and switch incoming calls.
Sometimes things don’t go exactly according to plan and it’s good to have all your bases covered. Check if the company you’re signing with has a money-back guarantee and to what extent they back up their promises. You should also favor one that has multiple avenues for customer service—around the clock if possible—and read online reviews about the customer service the company provides.
Vonage is probably one of the most well-known PBX providers on the market—and for good reason. Vonage phone service is easily scalable, so it can keep up with your business as it grows while maintaining affordable pricing. Vonage also offers integrations with everything from Salesforce to Slack. So if your business outgrows your current customer relationship management tools, you can switch without having to worry about whether your VoIP communications service offers integration with your new CRM.
VoIP service simply enables your phone calls to be transmitted and received over your home Internet connection instead of your telephone landline. This is perhaps why some people refer to the service as being an Internet phone service or broadband phone service. This does mean though that you need a high speed Internet service to be able to use VoIP for your phone service.